Originally Posted by
Cris L
Does anyone know which GDRS Alitalia uses ?
As was mentioned above, Alitalia uses its own system called ARCO. So Alitalia PNRs can only be checked there.
They are going to switch to SABRE apparently, following Etihad
Originally Posted by
hegira
AZ uses Galileo.
nope, they don't.
Originally Posted by
hegira
They cancel many flights
Nope, that's not true, either.
Originally Posted by
hegira
adjustments aren't made to Amadeus (this according to AF office in FCO airport, who regularly have problems).
AF uses Amadeus, which is not what AZ uses. AZ uses ARCO, and like most different systems, changes do not really get pushed into other systems unless needed. That's why the AF people have "troubles". And the trouble is they don't understand ticketing and routinely lie to their customers (as they lied to you, apparently).
Originally Posted by
hegira
AZ cancels 578 and rebooks everyone on a flight 6.5 hours later without informing or compensating customers
If you booked the flight through AF, AF received the cancellation notice in a queue on Amadeus, and didn't process it. It was not AZ's responsibility to contact you, if you book flights through an agent, AZ contacts the agent and the agent contacts you and handles your rebooking. AZ doesn't even know how to contact you, if the segment has been booked as part of an itinerary on someone else's systems.
Sorry, you swallowed AF's lies :-)
Originally Posted by
dh01
AZ is last resort for anyone wanting reliability. Customer service is an oxymoron there.
Ah, instead as we see above it is a penchant of AF :-)