Congratulations, I am proud of you. Both my wife and I advanced our PayPal dispute to "Claims" and PayPal has given till 2-5-16 for Groupon.es to respond, which they have not done yet. Groupon.es did email us directly after the escalation at PayPal and requested that we release our claims with PayPal as they said they were locked out of the system so could not help us, we responded to just reimburse PayPal, none of their emails made any sense and we do not trust Groupon.es on "anything". Here is an interesting development, yesterday, 1-30-16, both my wife and I were credited with 4000 Avios in our respective accounts. This still leaves us 10,000 Avios short in each account. This credit must have come from a single Groupon for 4000 which has been marked "Paid Back" for the last 10 days and is part of the PayPal Claim. I am not going to contact Groupon.es further and just let the claim process play out. We are not going to subject ourselves to any more "Gross Incompetence" at Groupon.es. Again, you bring hope to the brushed off "Grouponeros"