Originally Posted by
rittenhousesq
we gave up with United on this...can only spend so much time on the phone arguing with agents. Ending up booking an almost identical itinerary with Swiss.
wow, your loss. Doesn't sound like you waited what would happen. You had a decent W fare and R available and you gave up?
Your choice. Otherwise the DOT would have fixed this. UA is known to have these problems and they are generally resolved quickly.