I ate in the Flounge last week. Pork Belly was good but cubed roast potatoe vile. The broccoli. And carrot mix was rock hard.
I completed a text survey at the end of which I agreed to my details being passed to BA. 20 minutes later I was called on my phone and the lounge manager came to meet me.
She agreed the roast potatoes were poor but seemed genuinely surprised that I was unimpressed with the overall food offer. Clearly doesn't read Flyertalk.!!