Originally Posted by
simons1
Don't waste your time. No-one will read it. There are a lot of missing bags at any one time and the staff will not take time off to read a long email. By continually ringing and asking to change references you will just over complicate it all.
Unfortunately with World Tracer sometimes things take time to update and the bag may reach you before the system is updated. Just buy any essentials (if they weren't in bags 1-4) and await delivery.
Then if you still feel unhappy complain to BA after the event.
The bag is still waiting to be located. I bought essentials following the instructions on the BA website and advice from one of the agents I spoke to and submitted a claim-
The reply...
....Being our frequent flyer and travelling in our First cabin, I realise you expect a better service from British Airways......
....I'd like to inform you that, we're not liable for any expenses you may have as a result of a delayed bag, if your flight is returning to your country of residence. I'm afraid we cannot reimburse your claim for the essentials bought. If you had travel insurance, though, you may be covered through that. I do hope so....
Is this normal?