Wow! Fantastic thread, g_leyser, thanks so much!

I'm curious how extensive guest history systems are at both 5* and 4* hotels?

Who has access to the information?
How prominent is the info during various encounters with the staff (Do they have to search for it, or is it on every chambermaid's duty list for the day?)

I ask because of 2 different experiences:

1. Just this week, I reduced my tip on a room service delivery at the New York Hilton when delivery was slow and the server slightly gruff (I think I tipped 10% or so). On my next room service delivery was stamped "May we suggest a traditional 15% gratuity?" I'm curious if I was profiled or just got a server who hustles for his tips.

2. Let's just say that I had a bit of a scene at the Trump International hotel last year in the wee hours of the morning in which the desk staff had to intervene in a dispute with a cab driver. I'm too mortified to return, but I'm curious if I did what kind of account might exist, and who would see it.

Reading these sound horrible, I'm actually not a difficult guest! I usually tip well (including housekeeping - daily), but these two incidents stand out and I'm curious what went on my "permanent record!"