Thanks g_leyser for the answer.. I agree, the dollar value is completely immaterial.. If they would have just disclosed this somewhere I would have mumbled something under my breath and just ate it as a cost of doing business in PR.. however between their non disclosure and attitude I decided to spend the five to ten minutes and fill out the online FTC and the online BBB complaint forms. i'll fire off a quick letter to the Wyndham Sr. VP of Resort Ops in Dallas as well. Heck, the mgr at the hotel gave me his name and number so I called him and the admin ...'t gave me his address. I'll also give him the complaint ref #'s to the FTC and BBB as well.. and finally when the Credit card billings from PL and the hotel post, I'll challenge those charges too in hopes that I can force the hotel and PL to answer me or eat the costs.

BTW, as far as PL goes, I did a thorough analysis of the fine print and only see references to taxes. Of course it says incidentals are not included however to me an incidental is a cost that is determined by my choice as to whether I want that service and/or product and bill it to my room. This was a cost that I did not have any choice in the matter, nor did I know it was coming.

I'm not looking to get anything from Wyndham, or the hotel (as I won't go back there again, hence I won't use PL in PR either). I tried calling PL and couldn't get past the automated system.

I do agree, you are doing FT a wonderful service here and support you having your own thread.. I wish someone in the FT management would take notice and provide you with a forum of some sort. They might have to verify your credentials but from what I read, you are a great resource to all of us

thanks for your help