I recently had a stay at the LAngham in London where it seemed that they tried ripping me off on EVERYTHING. I had an upgrade on checking in (HH Gold) and when I checked out they tried to charge me for the upgrade. They had also changexd my rate to a RACK RATE that was much more expensive. They tried to screw me on internet charges and even overcharging my mini-bar bill. The desk manager was very unapologetic and it was quite surreal!!
Do these guys ever have a legitimate policy of milking every cent they can out of a customer??