g_leyser,
Thanks for the great thread! It is fun and of course informative to read all of this.
Have a question about lodging formal complaints. My husband just got back from a business trip to Kuala Lumpar and stayed on the Executive Floor of the Ritz there. He woke in the middle of the night realizing it was raining IN his room with water gushing in around the windows. The hotel said sorry no more rooms, he would have to stay in that room until the morning so he spent a sleepless night there. To make a long story short, they were apologetic and immediately helped him move in the morning but that was it. I was appalled and think he should send in a formal complaint letter. Should this go to the GM or to corporate now that it has been a week?