Originally Posted by
OliverB
Hi William,
Thank you for drawing my attention to this; how disappointing. I thought I had found the perfect solution but I suppose it seemed too good to be true. I'm on the phone with an SPG rep right now and he's offered to reach out to the property directly and has asked that they get in contact with me to potentially negotiate a paid upgrade. I probably shouldn't be doing this so far in advance as it probably won't work in my favor from a cost angle. Perhaps I should have waited to do this with my Virtuoso t.a. Eitherway,I suppose it's good to establish contact with the property and make them aware of our reservation, since we're really excited about the upcoming trip. Thanks again for the insight and for setting the record straight.
No worries, but I'm glad you found this out now rather than 5 days before arrival.
I don't know what your travel dates are, but the Gritti Palace does allow upgraded room types to be booked in advance using all Starpoints. It would be subject to availability of the Specialty Select Award rate plan being bookable, but that award would get you into a Giglio Prestige room using all points instead of a cash upgrade.
Also, if the property isn't willing to commit right now, you can ask to upgrade at check-in using Starpoints as well.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]