<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mjm:
I would like to toss this one into the ring if I may. It concerns a number of friends in the hoitel business I have made over the past several years.
It seems that of all the people most likely to greet a guest visit after visit, it is either the Guest Relations manager or F&B manager, yet year after year they seem to be the least likely to get promoted. Is it a case of not being in the management's eyes but rather in the public's and as such not getting noticed by the people doing the promoting?
Thanks for helping us all out with this thread,
Mike
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Mike-
Good to hear from you again!
If I understand this correctly you are a frequent guest of one or several hotels and therefore someone comes out to meet you whenever you return, right? If thats true then thats great. Its a sign of a good hotel and you are obviously a valued guest.
I'm not surprised that you haven't seen these people promoted. Guest Relations or F&B managers are actually very high up in the grand scheme of things. The next steps up: Director of Operations, Asst. GM, or GM are often given to outside people instead of hiring from within, at least in a corporate hotel chain. The hotel business as a whole is a very difficult one in which to climb to the top for this reason. This is one of many reasons why I don't work in hotels anymore
