I would like to toss this one into the ring if I may. It concerns a number of friends in the hoitel business I have made over the past several years.

It seems that of all the people most likely to greet a guest visit after visit, it is either the Guest Relations manager or F&B manager, yet year after year they seem to be the least likely to get promoted. Is it a case of not being in the management's eyes but rather in the public's and as such not getting noticed by the people doing the promoting?

Thanks for helping us all out with this thread,

Mike

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