First of all I would like to join the others in thanking you for being willing to share your expertise and knowledge with the rest of us. My questions are:
1. What is an effective way to complain about room conditions and/or service? As an example, I was at a Ritz Carlton property recently and found the bathroom to be in very unhygenic condition. When I called front desk and informed them of this they first put me on hold for 5 minutes and then came back and said someone would be up to take care of it soon. Half an hour later someone did come to clean the bathroom. That was not a very pleasant way to start a relaxing weekend. Any suggestions.
Also in the same vein, I have read many times that one should ask for upgrades but I never know quite how to put it. My concern is always that I don't want to tick the front desk personnel off. Any advice on how to approach asking for an upgrade without seeming pushy???
Thanks in advance