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Thread: Interesting: Groupon is selling Avios in Spain
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Old Jan 27, 2016, 6:50 am
  #232  
sunshinebob
 
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Originally Posted by staff
Has anyone else had any problems with their coupons not being redeemable? I bought 4 in total, 3 of which have been redeemed and Avios have posted in my IB account. The fourth coupon I cannot even redeem. When I enter the codes etc., the information is not being submitted and I am unable to proceed to the next screen.

This is commonplace and part of the problem.

For whats its worth I tweeted @iberia_en earlier this week to express my displeasure and they got back to me in 20 minutes.. No instant solution I grant you but Iberia seem to be a little more proactive in sorting this than Groupon.
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