FlyerTalk Forums - View Single Post - BA has delightful customer service
View Single Post
Old Jan 26, 2016 | 9:26 am
  #6  
Virazuno
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: Aug 2015
Posts: 1,537
Originally Posted by BerksFlyer
They don't seem to be trained up enough to grasp fairly basic issues.
Training or no training, they are certainly not empowered enough to be able to do an awful lot. Which is probably quite frustrating for them, as well as the caller.
Virazuno is offline