<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by michaelr:
However, there should still be only one user name per email address allowed. On top of that I know his user name AND password now. It's really his own fault by entering a wrong email address in the first place but he shouldn't have been allowed to enter one that is already assigned in the system.
</font>
I disagree with you on this one. I think its fine that you have multiple accounts/people feeding into a single email address, lots of families share only one account for all members.
This particular situation is clearly the other guy's fault for messing up the email address. There is no "identity theft" going on here, they haven't taken anything from you -- he gave away his name and password (again, his fault not a theft!) by messing up the email address. The appropriate credit card was used for the reservation and that is the most important part. You'd think when he didn't get his hotel confirmation, he'd figure out there was a problem and correct it.