I have to agree with
Often1 and
simons1. Don't waste any of your time on this, since BA certainly won't be hunting for your bags in any personalised way, at any stage there are certainly hundreds, often thousands even hundreds of thousands of delayed bags. It's like a bit post office, it will all be processed in due course, but no one in the post service (in normal circumstances) is going to hunt down one particular letter or package. Make sure any communication is sufficiently descriptive and precise as you can, but keep it snappy.
All you can do is make sure WorldTracer (which is just a piece of database software widely used in the airline industry) is all up to date, and get on with your life. Contact your travel insurer now, if that is a condition of claiming with them. If you need to any work in this area, get your insurers to do this for you.
By all means write a webform of complaint to Customer Relations, but unless there is a really bad aspect to this then personally I think it's also a waste of time.
Originally Posted by
Frequentflyer99
Not 15 mins later, I got a text message from the tracing system to confirm that my bag had already arrived at LHR earlier that morning and was being processed for delivery. It was then duly delivered (at 2.00AM, which was a far from ideal timing ....).
Plainly the information which the GGL team had received from the LHR baggage team was just plain wrong ! What hope is there for anyone with a system this dysfunctional ??
Well see the post office analogy, it is all one slowish batch process. Bags do get there eventually, it's incredibly rare for a bag to get completely lost. Technology is coming to the rescue, BA are doing experiments with RFID tags which will allow everyone to identify the exact location of bags.