New policy re: cancelled flight rescheduling and keeping miles and copay upgrades
I am on a flight LAX-JFK that was deleted from the schedule months in advance. I used miles plus copay. I was moved from the cancelled 9 am to a 7 am flight. When I requested the 10am flight I was told I could only be put in coach and be waitlisted for the upgrade even though it was already confirmed on the earlier flight. I received a reply from Twitter that indicated the same thing. Is this a new horrible policy?
There are numerous J seats available.