Originally Posted by
kuroko
hi.
both answers are correct, the refund has to be done from priceline however they need an exception from EK that they can full refund/with a fee the ticket (as the ticket is normally non refundable).
is the outbound date exactly the same on both tickets (the first ticket and the second with the extended travel)? how have you cancelled the tickets (called, mailed?), is the fault also with priceline as they only cancelled/voided 1 ticket instead of two?
The outbound date is NOT the same but the return date is the same on both tickets. I cancelled the 1st ticket (1/2 of the itinerary) online via PL within 24 hours, so it was a seamless process. I thought I had booked the 2 tickets on the initial itinerary together, which was why I thought I had cancelled both. They issued two separate ticket numbers/itineraries for that first booking.