Originally Posted by
aceboy44
I still don't understand why people book Emirates flights via a travel agent rather than directly booking online and saving tons of headaches...... Even my own brother booked his Emirates flight via an agent rather than directly online
While it doesn't apply to the OP's case, many people traveling on business are required to use a corporate travel agent for all travel. And others might need a multi-airline itinerary that can't be bought on an airline website.