Originally Posted by
lakersown81
TAM is denying me, AA EXP, bulkhead seating on a MVD-GRU flight.... They're asking me to pay for the seat. When I was at the counter, the entire bulkhead row was unoccupied (she turned the screen around). Just boarded the plane, now it's full.
I showed them my card, I told them emeralds should have access to preferred seating, and she said I was wrong. Am I wrong? Anything I can do after the fact?
They were not denying you a bulkhead seat, merely wanting to charge you for it.
Even their own Black Card holders does not seem to have completely free access to these seats "Preferential check-in for pre-booking seats with full availability, regardless of the fare profile (except for Space +)."
http://www.tam.com.br/b2c/vgn/v/index.jsp?vgnextoid=7f291e3780513210VgnVCM1000000b 61990aRCRD
Anything you can do after the fact? Absolutely nothing!