Originally Posted by
SimonX
I recently book with BA to fly from London to Santo Domingo via Madrid. I had a BA ticket, BA baggage checks but was flying in Iberia aircraft. My baggage missed the connection at Madrid (and also on the way back) and I incurred costs as a result. I maintain that as i had the contract with BA (and indeed it was BA who emailed me in Santo Domingo to advise me of the issue and not Iberia) that BA should handle the compensation claim but they are refusing and trying to pass me to Iberia.
Since dealing with Iberia will be difficult (they only have a call centre in Spain to deal with these matters) and expensive I would hope that BA would deal with this.
Advice and assistance would be welcomed.
PS I am a Silver Exec club member and very regular traveler with BA but they simply dont care...
Frustrating, but what BA has told you is correct.
Also when it comes to missing/lost baggage being a Silver is neither here nor there. Hundreds of bags are missing at any given point in time and realistically no-one is going to rummage around for a specific bag. Practically speaking all you can do in such circumstances is put details on World Tracer and await delivery.
If dealing with Iberia is a pain then an alternative is to call your travel insurer and they will deal with the airline.