Originally Posted by dave1013

My wife and I are both NEXUS card holders. In fact we are both GE card holders (having learned too late that GE privileges are conferred upon NEXUS cardholders).

We had our NEXUS interview at the Blaine enrollment center in December and were told that once we got our NEXUS cards, we could put our GE cards away as the GE cards would supersede and invalidate the NEXUS cards. I did not misunderstand this; the officer was quite clear about it.

So my wife came back today via air from a vacation in the Dominican Republic, arriving at MIA. She had her passport and NEXUS card with her. She was unable to use her NEXUS card at the GE kiosk. The officer she asked about it said that NEXUS cards were only good for travel to and from Canada, and therefore were of no use to her there. She advised the officer that was not what she was told at the interview. Of course, this had no effect, the officer could have cared less about what was explained at an interview, and wife had to move to the back of the non-TTP line. She was pissed and telephonically unloaded on me once she got through Customs, as it was my big idea to get the NEXUS cards.

I've lodged a complaint with CBP and written my Congressman. The truth about NEXUS is out there somewhere - can any of you share it with me? I am truly flabbergasted about what my wife experienced. I never expected it.