TAM is denying me, AA EXP, bulkhead seating on a MVD-GRU flight.... They're asking me to pay for the seat. When I was at the counter, the entire bulkhead row was unoccupied (she turned the screen around). Just boarded the plane, now it's full.
I showed them my card, I told them emeralds should have access to preferred seating, and she said I was wrong. Am I wrong? Anything I can do after the fact?