Originally Posted by
Swiss Tony
Be prepared for them to claim exceptional circumstance, in which case you fire up the Money Claim Online tool.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.
This is what I have done in the past and it has worked out.
In future travel with CX, better product anyway, and I have found brilliant service in times of need.