FlyerTalk Forums - View Single Post - BA31 Cancelled 24 January

Jan 22, 2016, 1:27 am

#21

Swiss Tony

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Join Date: Jan 2003

Location: somewhere north of London, UK

Programs: HH Gold, BA Silver, Accor Silver

Posts: 15,245

Quote:

Originally Posted by philthegreek

Thanks for everyone's advice. I definitely was not heading for Disneyland but to work in Shenzhen, over the border from Hong Kong.
I am as astonished that BA were unable to reroute me even indirect.
I will be putting in a claim under EC261 and also a complaint regarding the treatment and will keep FT posted with results.

Be prepared for them to claim exceptional circumstance, in which case you fire up the Money Claim Online tool.

Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.

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