Originally Posted by
akandt
Short version: Miles (supposed to be) reinstated within 24 hours!
Long version: Called Frontier and .... she talked w/ her manager, and now they're promising miles will be reinstated within 24 hours. She said I'll have two months to use them ....
Can you clarify something for me?
I think you are saying that when your miles are reinstated, you have two months from that date to use them - or, I assume, to accrue additional miles (which would extend your expiration date by 6 months). Is this correct?
Here's the reason I'm asking...
As you may recall, my wife's account got into the same state: all last year, the expiration date shown on the website for her account showed a date in early February 2016. Then in late December 2015 I checked again, and it said they had expired. I called, got them reinstated (first week of January).
The day after they were reinstated, my wife applied for and was approved for the Frontier MasterCard. Our plan is to generate some more miles in her account - and thereby extending the expiration by 6 months - with her first credit card statement. That should post in early February.
If (as I think you suggested) their policy is to basically give you two months when they reinstate your (inappropriately expired) miles, then we should be good - early January (when her miles were restored) + 2 months = early March. By then the miles from her first CC statement should have posted.
So...I'm looking for clarification that they indicated you were basically getting your miles back, plus an extension of 2 months (2 months to either use them, or to accrue additional miles in your account, which would extend the expiration 6 months). That's what I'm expecting (otherwise, back to the BBB for me).
Thanks.