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Thread: New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
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Old Jan 21, 2016, 9:40 pm
  #65  
nli007
 
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 208
Originally Posted by mitpat474
bingo!
OMG. IHG just responded... because there is a package rate called Chauffeur Express (non-refundable) which includes breakfast on the IHG site and that package rate is cheaper than the flexible rate (currently lowest available) with breakfast add on of 30 EURO, my claim is denied

I bet if I book this Chauffeur Express, IHG would then come back at me with "The Chauffeur" package includes free transportation which the 3rd party rate does not. And I would be stuck since its non-refundable.

Any tips on how to proceed?
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