My local municipality advised me that it would take 2 – 3 weeks to get pages sewn in. Just pages. OK I said and off it went to an office in SC. I figured it would be safe to do that since I had 7 weeks before an international trip. Nope. AT 6 weeks they hadn’t done a thing.
It was $5 a call to them and then it was $35 to get it expedited plus the FEDEX charges. $ 60 in the US or FREE at the HKG embassy while you wait. I was very sorry to do it in the US. They are clearly not at all ready for the influx of work they got. Something about them re-arranging what each office does….
I paid the charges and wrote them a real nasty letter and they refunded the fees PLUS the phone charges.