Originally Posted by Starwood Lurker

An AMEX representative has the capacity to relate to his upline superiors that one of our properties is not flagged correctly. If they do this, their management will contact ours to confirm their status and it will be fixed in their system.

I would only involve Starwood if follow up with AMEX in this fashion has proved fruitless. Even that will require our associate escalating the issue to their supervisor, then on to our corporate liaisons with AMEX, and then on to AMEX to have it corrected.

So, AMEX should be contacted first for both issues. If they fail to take action, then Starwood can be asked to escalate it from our end.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]