Originally Posted by
clublounger
Starting by sending ONE problem to TWO DIFFERENT companies ????
Bad approach imho.
Call AMEX.
Not really. There are two issues to be solved here. One is getting the missing points posted and the other is getting the properties listed as being SPG Spend eligible properties for future stays. As I recall from an earlier posting on this same problem some time ago, SPG needs to tell AMEX that xyz properties is an SPG franchisee and should earn the SPG Spend Points (presuming they will not take our word for it). From William's post, it is up to AMEX to actually process the points, understandably as they have visibility to how much was actually charged, so they need to be contacted too.
I wish only one contact is needed, but getting two organizations to work seamlessly together just doesn't seem to happen these days.