Originally Posted by
bealine
Sorry to hear that, Gatwick Alan. However, anyone who has had property damaged (or lost) with any airline will tell you it takes a long, long time to settle and the "Warsaw Convention" often means you only get a proportion of the value back.
We can only continue to bang the drum that having "Travel Insurance" means your claim gets settled quickly and then the insurers can negotiate with the airline after you have received settlement.
As you rightly said in your other post this is specialised equipment which cannot be repaired overnight.
Equally airlines do tend to have excuses for every eventuality - you would for example have thought that whilst repairing the chair BA might have avoided making her wait 3 months for a refund of flight costs.
Having insurance does not excuse the airline from treating customers fairly, unfortunately legislation like EU261 came about because airlines could not be trusted to behave in the right way.
As for the point about the costs of repair being disproportionate to the ticket price, that was exactly what was said about EU261, duty of care etc when the volcano blew. An occupational hazard I would have said.