Originally Posted by
Johnny Rocket
I just came back from an Asian trip... and it seems only 142 of the Amex SPG bonus points credited despite me having at least $600 worth of spend at the hotels.
Is there any way to get this fixed?
I presume you are talking about the SPG Spend posted to your SPG account (Your Consumer Spend should be accurate). This should be initiated by AMEX. Calling the respective services will likely get you directed to the other. Your best bet is to document the charges and send your request to both asking for your points and someone to look into why the posting failed. In reading previous posts, most times it happens when a property uses a non-descriptive company name and AMEX does not recognize it as being a SPG property. Getting SPG to validate that it is one of theirs with the appropriate counterpart at AMEX should clear it up.