Originally Posted by
bealine
Sorry to hear that, Gatwick Alan. However, anyone who has had property damaged (or lost) with any airline will tell you it takes a long, long time to settle and the "Warsaw Convention" often means you only get a proportion of the value back.
We can only continue to bang the drum that having "Travel Insurance" means your claim gets settled quickly and then the insurers can negotiate with the airline after you have received settlement.
I have read this and your previous post and to put some balance to it I have to say that my dealings with all the BA staff with my father were exemplary with the one exception of the man on the baggage desk at Gatwick who couldn't have cared less. And that's the problem isn't it, it only takes one bad apple to ruin the whole experience and undoes all the fine help given by all the other staff.