Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
Problems Paying on copaair.com
Over the last couple of months, I have been unable to pay when attempting to book a reservation. I get to the "Purchase" button, but it is non-responsive.
Because I was unable to complete the pauyment, I had no reservation after carefully selecting my flights. By accident I discovered that holding a reservation on their 48 hour hold would give me a resrvatio number, but I still couldn't pay when logged in using my card profiles.
I finally connnected the dots. If I wasn't logged in, thus had to manually enter my payment info, the payment would complete and I was booked. After figuring that out, I attempted to "pay with a card not in my profile," even though it was one of the cards saved. I don't save it, proceed to "purchase," and it works.
I'm a Mac user, and I have tried this on Chrome, Firefox and Safari with identical results. It seems to be a major glitch in the Copa IT (no big surprise there). Is anyone else noticing any such similar website behavior?