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Old Jan 20, 2016 | 7:56 pm
  #14  
rjw242
 
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Originally Posted by enzian
It is 7 characters. The first 5 are a mix of letters and numbers. The last two are the problem. In the webpage confirmation they look much rounder, like OO, and the email confirmation looks more like zeros(00). Whatever they are,mthey are the same.

But it sounds like there is no standard format, so I will have to wait until tomorrow and call. I want to transfer in some Starwood points and need to get it right.
Copy and paste?

Also, the last character is always a number (an even number at that), so the last digit is zero. If the last two digits are identical, they are both zeroes. But if you want to be absolutely certain, just copy and paste it into the Starwood form.
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