Originally Posted by
pinniped
Reading FT, there were accounts of EXPs having to wait for callbacks. That should simply never happen.
This is still my experience. I haven't, in probably six or seven months, been able to get straight through except if calling after 9PM Pacific. 10-20 minute callbacks galore...thank god for the Twitter team -- they're awesome -- but there are still some things the Twitter team can't do.
Pipe dream: AA's Twitter team gets empowered with a way to take payments (maybe they generate for you a secure link where you input CC info and then come back to Twitter) and put award reservations on hold, and I never have to call AA again except for maybe day-of-departure stuff.