Aspire is awful...spent 20+ mins with them and got no where. They were unable to locate the correct hotel in Waikiki, unable to locate me in the system, failed to understand "check-in" and "check-out" dates, etc. I had enough so I asked if they had an email where I can send my request...sure they said, let me email you the address Jose. Ahhh..my name is not Jose. They had pulled up the wrong person.