Originally Posted by
Bttc
New service is terrible. I'm sure it will get better once the new agents have more experience, but for now it's like pulling teeth.
The CWT advisers are the same, so I'd suggest seeing if you can get one of them on the line as fast as possible. I'm thinking they might try and handle it themselves, but they will connect you if they can't figure it out (after half an hour).
As noted, I've done a couple under Aspire and they don't seem to have any trouble doing it without CWT (though the process always seems to take 20 minutes or more). I only hope they didn't screw it up somehow -- but I had them include the 4th night benefit in the confirmation email so I'm not so worried about it.