FlyerTalk Forums - View Single Post - Save 20% on select flights within Canada. Book by Jan 20

Jan 20, 2016 | 8:57 am

#9

Adam Smith

Moderator, Air Canada; FlyerTalk Evangelist

Join Date: Feb 2015

Location: YYC

Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold

Posts: 18,942

Quote:

Originally Posted by yvrgary

3. 22 hours after purchase, I call AC to re-ticket at the new, lower price.

4. Agent informs me that the computer will only accept the time zone from the DEPARTURE city, and therefore, as far as the computer is concerned, it's now 25 hours after booking and I've missed my window.

5. Agent (who was pleasant and helpful) escalates to Help Desk, who confirm that "calendar time" trumps "actual elapsed time" for this purpose, and I am S.O.L.

I would fight them on this. This is made-up AC BS that is not specified anywhere on the website, which simply says "within 24 hours of purchase". There is absolutely no logic behind what they are saying, 24 hours is 24 hours. If the clock ends based on YOW time, it should have also started on YOW time. Otherwise, what's to stop them telling you you can't cancel a ticket to SYD 3 hours after you bought it in Hawaii because it's already 24 hours later in SYD?

What a crock. Where's Lukacs when you need him?

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