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Thread: Save 20% on select flights within Canada. Book by Jan 20
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Old Jan 20, 2016 | 8:51 am
  #7  
Arcanum
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Originally Posted by yvrgary
[EXPLETIVES DELETED]

1. From my office in Vancouver, I book a YOW-YVR-YOW flight for March.

2. This sale starts while I'm still within my 24-hour cancellation window.

3. 22 hours after purchase, I call AC to re-ticket at the new, lower price.

4. Agent informs me that the computer will only accept the time zone from the DEPARTURE city, and therefore, as far as the computer is concerned, it's now 25 hours after booking and I've missed my window.

5. Agent (who was pleasant and helpful) escalates to Help Desk, who confirm that "calendar time" trumps "actual elapsed time" for this purpose, and I am S.O.L.

6. Bang head on desk. Repeat as needed.
That's total BS. I would file a complaint with the airline and Transport Canada. If you were within 24h of booking, you should be able to cancel.
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