Originally Posted by fangtl

As I had expected when I first posted, there was going to be backlash.

I mean 100% of what I wrote earlier, I am happy for everyone who had a great stay; however, we didn’t feel very welcomed or at ease from the time we checked-in to the time we checked-out at the Andaz Tokyo. If it wasn’t for time constraints and being in a foreign country and city, we would have looked for other options. My post contains my genuine feelings and observations as a 5 day guest there, and I hope nobody will experience what I felt when I was there going forward. However, I WILL remember the blatant discrimination I felt during my stay.

As for the condensation/water leak issue. I consider condensation a few dew drops on a window or something I'd see for a few brief moments after a shower, but not a puddle of water. I’ve stayed at many hotels in Tokyo and 15+ overall in Japan. I have never had this problem at any other property other than the Andaz.