hi,

I am a regular user of Booking.com. Today, I made a booking through Booking.com for a free-cancellation room at a hotel, for a one-night stay. I received the normal reservation confirmation, etc.

About one hour later, I received a telephone call from a booking.com agent, who left a message saying that the hotel had made an error in their listing. They stated that the room rate should be ~50% higher than it was, and that it is non-refundable.

They later emailed me and offered to give me a non-refundable reservation, with a rate 25% higher than the rate I paid. They are awaiting a response from me.

Does this make sense? If the hotel made an error in their listing, then so be it. I have booked the room and I expect booking.com to honor this contract, with the rate and conditions that were agreed at the time of booking.

In the reverse case, if I had booked a non-refundable room and then later decided that I wished to cancel the booking, I am sure that I would still have to pay the first night of the reservation, as per the terms and conditions.

Can Booking.com force me to accept this change?

thanks.