My wife and I were on a cruise out of FLL. On 4 flights (IAD-EWR, EWR-FLL on 1/9 and FLL-EWR and EWR-IAD 1/17), the crews were late on three (all except EWR-FLL--we got to the gate during boarding because of the delay). The delays were between 30 minutes on IAD-EWR and 60 minutes on FLL-EWR. UA initially claimed that the delays on 1/19 were due to weather, but ultimately gave those passengers who missed connections vouchers for hotels and meals. But the overall performance left a lot to be desired even as we were not personally inconvenienced (since we did ultimately make the EWR-FLL flight, though only because a golf cart driver stopped to pick us up).

And on the FLL-EWR flight my wife and I were numbers 3 and 2 respectively on the upgrade list. The PNR had been split. About an hour before the flight was supposed to take off, I was upgraded and 4 other passengers were also upgraded, but not my wife (who had ranked above them not long before), who was above them on the upgrade list. I found a supervisor who fixed this (his words), but why did it happen?