FlyerTalk Forums - View Single Post - Dynamic Currency Conversion (DCC) [2014-2016]
Old Jan 17, 2016 | 5:17 am
  #2297  
Majuki
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Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
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Originally Posted by Sintaku
An update on my hotel restaurant charging me DCC, Citi gave me the choice of chargeback. I said the merchant will just show the slip I signed. Then he came back said I instantly won the dispute and credited a couple of bucks to my account. It showed up a week later but on the same day as the charge was made on my statement.

Next time I will be smarter and write on the slip and take a picture. I just didn't expect it this time. I didn't actually get DCC any time in London which was weird as I expected it. I even got to use Samsung Pay a lot, although the swipe was disabled on many readers and could only use NFC.
Glad you got a favorable outcome. Next time you can cross out the DCC language and write "local currency not offered" on the receipt. With MasterCard it doesn't matter as much as their rules on DCC chargebacks are more permissive. With MC you simply have to state that you were not offered the option of paying in local currency. Visa sets the bar a bit higher, but some issuers - Chase is one - seem to be getting enough chargebacks in the DCC category that they know what to do.

Just out of curiosity, where did the DCC issue happen for you? I think it was a euro area country, but I don't recall exactly where.
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