Originally Posted by
javabytes
Your mistake was agreeing to anything before you had discussed both sides of the bargain. Before giving up your seat, you should know which flights you're being rebooked on (ideally the agent grabs that space so it doesn't disappear while they're processing the flight), when you're departing/arriving, what class of service you'll be in, and how much you'll be receiving. If you haven't discussed those details, you're not really ready to give up your seat. VDB is based on what the parties agree to. There is no $100 limit for arriving within two hours.
I had discussed it with the supervisor who called for me, but she passed me off to another agent who gave me the boarding passes, then reneged on the voucher when I asked her about ten minutes later when I figured she'd forgotten (the boarding area was crazy hectic, with two agents trying to rebook 40+ passengers from the previous delayed flight, phones ringing, other passengers interjecting).
Wasn't sure if there was an actual DL policy around this, and only arriving a few minutes after I was supposed to, wasn't going to push my luck or make a big deal about it. Good to know for the future- thanks!
Originally Posted by
Often1
There is no rule for VDB. VDB is a negotiation. If you don't like what DL has on offer, just reject it.
But, do understand that in this situation, it's unlikely that DL has any IDBs and if it had any before the MX, it is saved by the MX. All those people who are stuck at MCI are not due IDB.
You also lost your leverage. What would you have done if DL had told you no voucher + no UG?
You're right about the MX people. My bet was on the fact my original flight was oversold, and typically is. Luckily when I asked, they had already printed my boarding passes.