I got something similar as well.
We are checking our cars after every return according to an station wide homogeneous quality standard. By doing so we have noticed a new damage after your return.
You have confirmed the condition of the rental car described on the rental agreement before take over. If you notice a new damage you have the obligation to inform us before take over according to our contractual agreement. We have checked our papers once again and can unfortunately find no evidence for such an information.
They insist the following:
- The is new damage.
- If it was pre-existing, I should have reported it when I picked the vehicle, therefore this must be new damage.
As you can see from the damage photos (2nd and 3rd photo) they submitted, the damage is on the rim
facing the interior of the car, not the exterior facing side.
Sixt is implying that prior to every rental, it is the renters' responsibility to jack the vehicle up, remove each wheel from the axle, examine for possible damage, reinstall the tires and lower the vehicle, before driving off with the vehicle.
Sixt is also implying that as part of their "station wide homogeneous quality standard," after every rental, they too, jack the vehicle up, remove each wheels from the axle and examine for possible damage but yet can't manage to provide a car without dead bugs sticking to the bumper during the summer.
