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Old Jan 15, 2016 | 7:46 am
  #1  
jdale6650
 
Join Date: Jan 2016
Posts: 1
Unhappy Overweight Luggage

I managed to get a great deal flying from Newark Airport in NYC to Raleigh NC. The flight was under $200 and I was quite happy about finding it. Unfortunately when I got to the airport UA counter, my suitcase was overweight. The night before I had dutifully gone online to check in and paid $25 for my one suitcase. Now at the airport I had to slide my suitcase onto a scale with an ATM-looking electronic device attached to it. There were several there for passengers to weigh their luggage. I did so and found that my suitcase was over the 50 lb limit. I had assumed it might be but since I had no scale at home I was prepared to pay the additional charge for the extra weight. But I was shocked to find that the charge was $125.00 (in addition to the $25 already online) for anything over 50 lbs. It didn't matter whether it was one pound or twenty pounds. THAT is ridiculous and highway robbery to have to pay $150.00 for one suitcase that was overweight!! Later I searched the UA website to see if I had missed a glaring warning that overweight luggage would cost so much and there was NO mention of this....only a mention that additional charges would apply for any luggage overweight. I'm sorry but this is excessive! I am a senior and could not afford to pay this but I did as I had no choice. I had taken a shuttle to the airport so I couldn't even empty some of the contents and store it in my car. I will never fly UA again for this reason. That is taking advantage of the customer. I have continued to search the UA website for plain English where the passenger is told about this excessive charge but have yet to find it. No doubt it is buried somewhere in the fine print but that is no excuse for this type of robbery. I shouldn't have to be a frequent flyer to be treated fairly. Do I have ANY recourse for this charge?
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