I know there has been previous threads about golden tickets but this is a little bit different.

Just before Christmas, I sent in my first golden ticket to a manager in Waterside in relation to an onboard offering that had improved in a major way since I've first flew long haul with BA in 2003.

I'm not going to go into too much details, but suffice to say that I received an acknowledgement that the manager received the golden ticket today and as it was a rare occurrence in that part of BA's business, it was a kind of a big deal to his division.