Originally Posted by
dand99
About a day and a half in advance I booked an airport transfer with Jayride.com (JFK-EWR). The price was reasonable, and they offered a direct transfer with supershuttle. I received an email confirmation.
Arriving at JFK, I contacted supershuttle: they had no record of any reservation in my name, and the confirmation and order numbers from Jayride were not in their records.
I then tried to contact Jayride several times - nothing.... the "24-hour support" hotline was dead.
I booked my own transfer, and sent an angry mail to Jayride customer support. About a day later, I got this response:
G'day **** ,
Thanks for booking your airport transfer on Jayride.
Unfortunately, Supershuttle were unable to service your booking due to operational reasons.
.......
We are issuing a full refund for you right away, sorry about the inconvenience.
Not sure if you're in NYC now but if so, welcome! You learned a painful lesson about going the 3rd party route especially in a city in which you can EASILY get public transportation when you land either via taxi, car service, bus, or rail.
The next time you travel to a city foreign to you, go to its respective Flyertalk forum in advance and do a search about ground transportation options. If you don't see your question answered, start a thread and I'm sure you'll get the information and advice from other FT members.